Praj Industries Limited,
"Praj Tower" 274 & 275/2,
Bhumkar Chowk-Hinjewadi Road,
Pune : 411057, INDIA.
Phone : 020-71802000 and
Customer Care : "Harnessing Technology To Deliver Customer Satisfaction"
In an increasing competitive environment, it is all about getting the most out of your existing assets, securing optimal performance and uptime from your plant equipment. PRAJ actively partner customers in more than 60 countries to provide after-sales service.
Customer Care Services :
- Technical Audit
- Trouble shooting
- Spares Supply
- Supply of Equipment
- Undertake repair of Equipment manufactured by Praj
- Plant/ Equipment Life Extension Services
- Preventive Maintenance
- Supply of Yeast/ Chemicals as the case may be
PRAJ offers unique Extended Operations Support (EOS) which are individually customized service support packages that help customers to maintain their process plants in peak condition. EOS are fully flexible and can include everything from basic maintenance to up-grades, Remote Online process plant monitoring using Team Viewer Software for trouble shooting and process optimization. Based on your scope of requirements we can put together a unique service solution that brings you maximum performance and low operating costs. With Extended Operations Support you have true peace of mind and full control over your service process plants.
Good customer service requires a strong local presence & during our 30 years of ethanol journey we have built a Region Wise Customer Care Service Network with a truly local focus that reaches various regions.
India , Nepal , Srilanka . PRAJ Customer Care has specially trained field service engineers who are ready to assist you based at our NOIDA Office (North Region ) , at Bangalore Office ( South Region ) & at Pune HO for Western & Central Region and are just a phone call away ready to reach your plant within 6 - 12 hrs. International Regional Customers in S.E. Asia, Africa ,Turkey, Europe ,South America & Central America Region are supported from India.
Our specially trained Customer Care Process Engineers are backed up with a global team of PRAJ process specialists. They offer specialized assistance with plant optimization, and work in close cooperation with our R&D Center for Innovation & Applied Technology ( CIAT) department.